Refund policy

Put it to work. If it doesn't earn its keep, you get your money back.

Last updated 9 November 2026. Applies to all three editions.

The short version. You have 30 days. Give Ad Machine one real brand and let it write one batch. If what comes back isn't better than what you'd have written without it, reply to your receipt with that batch and I refund every cent.

Why I ask to see the batch

Ad Machine is a zip file. Once it's on your computer, I can't take it back. A few people buy files like this to copy them, then ask for their money the same afternoon. The batch is how I tell those people apart from you.

It costs you thirty seconds: paste it into the email or attach a screenshot. I don't grade it, and I don't argue with your verdict. If you ran it and you say it didn't help, I believe you.

What happens when you ask

Reply to your receipt, or write to hello@getadmachine.com from the address you paid with. Say "refund", and paste or attach what it made: the brief, plus at least one batch of ads.
I read it, usually the same day. If I can see a quick fix, I tell you in one reply. A thin brief, no buyer reviews loaded and the wrong skeleton are the usual ones. Take the fix or skip it; that's your call, not mine.
If you still want your money, Stripe sends it back within two business days. Your bank then takes 5 to 10 business days to show it.

Didn't get to it?

Life happens. If day 30 is close and you haven't run it yet, tell me before day 30 and I'll add 14 days to your window. No questions.

The fair-use rules

Short, because the guarantee is meant to be used, not dodged:

30 days from purchase, or the extension you asked for.
The request includes what it made. "I downloaded it and changed my mind" isn't covered. The free Buyer Words Test, the "What's inside" list and the Walkthrough preview exist so you can look before you buy.
One refund per person. If you buy, refund, and buy again under another email, the second purchase is final.
A refund ends the licence. Please delete the files. Your download link stops working, and so do Operator Edition updates.
Shared, posted or resold files end the guarantee, and the licence with it.
One order, one refund. An order with the upgrade box ticked is refunded whole. An upgrade bought later has its own 30 days, counted from that payment, for the amount you paid for it.
Please email before you dispute the charge with your bank. A dispute takes weeks. An email takes a day and gets you the same money.

What the guarantee is, and isn't

It isn't a promise of sales or return on ad spend. Nobody honest can promise you a winning ad. It's a promise that the tool does what the page says. It interviews you before it writes. It writes from your buyers' words and from structures the market already paid for. It reviews its own draft line by line, and it remembers only what you approve. You're the judge of whether that made your ads better.

Your rights under the law come first

This guarantee is added to your consumer rights. It doesn't replace them. If you're in Australia, the consumer guarantees of the Australian Consumer Law apply whatever this page says. If the product is faulty or isn't as described, you're entitled to a remedy without any of the conditions above. The same holds in any country where the law gives you more than this page does.

Refunds we send without being asked

A payment from a country we don't sell to yet is refunded in full the moment it arrives, with an email that says why.

Upgrades instead of refunds

Bought Core and want the video or operator layers? Reply to your receipt and pay the difference between what you paid and the higher edition's current price. Your brand folders carry over.